Lawn care customers come in all shapes, sizes, and moods. Some will be pleasant while others will keep an eye on you out their window while you service their property. Then when they see something wrong, they will run outside and jump all over you for it. In this discussion from the Gopher Lawn Care Business Forum, we hear from a few business owners who have had run ins with moody lawn care customers, and how they deal with them.
I am a very laid back guy when I work. I don’t take short cuts. I always do a walk around after my guys and I are finishing up on a yard. Today we aerated 17 yards and this customers was the 15th, so you know the mood I was already in. We were finishing up her front yard and I was writing up her bill in my truck. Mind you this customer has been with me from the beginning.
She comes up to my driver door bitching about a 3ft branch that had fallen from her tree into the front yard. ‘Your guy didn’t even pick it up, I’m old and you guys are young! You should pick these things up for me!’ Long story short… ‘Mrs……. Have we left yet!?’ I absolutely can not stand when a mowing customer decides to get loud about something when she knows our routine, she knows that we haven’t left yet, there is still a chance that WE might grab the branch and throw it in the truck!
You really learn to bite your tongue a lot and try not to let it get to you the rest of the day, when you are in this business.”
A second lawn care business owner shared “I just did an estimate for a guy today. He said he’s been using another mowing company for many years, but ‘He’s just not mowing the lawn the way I ask him to lately.’
‘I told him to cut it shorter, but it still looks the same’, he said to me.
‘Hmmm…’ I thought to myself…
BIG. RED. FLAG.
Then when I asked if he was looking for weekly service, or every other week, he said, ‘Well, just cut it when it needs it… a week, week and a half…’
I gave him a price, and told him I only work weekly, or biweekly, but I think I’m calling him and saying ‘no thanks’ before he fires his guy and calls me!’
A third added “You all need to learn to smile and nod your head. I do that on a day to day basis.”
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