Some lawn care customers you just can’t ever please. For what ever reason, some people will come up with the most insane requests. Maybe they do it just to see how far they can push you. In this discussion from the Gopher Lawn Care Business Forum, we hear from one entrepreneur who was dealing with a customer that owned 6 dogs. When ever you find yourself in a crazy situation, remember back to this story and keep in mind that sometimes it is just better to cut your losses and run.
One lawn care business owner wrote “I have been cutting grass now for 9 years. This year I picked up a new mowing customer who has 6 dogs. Every time I went to the house to cut the grass they refused to put the dogs up, so I just cut the front yard.
Friday when I went out there for the fourth time, the owner of the house was waiting for me. I pull up, he looks at me goes inside for a few minutes, lets me start working then comes back outside and said he needs to talk to me. But guess what, he is on his phone for a good five minutes talking to one of his buddies.
He gets off the phone asking why I have not been mowing the back yard. I say your dogs are out. Then he tells me it’s my job to put his dogs in his house. These dogs have no leash or collars on them. He tell me I should be able to hold 6 dogs and get a mower into the back yard! People find anyway now days not to pay you. Then I said next time I come out I’m going to charge you for 6 people to hold your dogs and he said that’s not right. Then he turns around and says he knows I went around his house breaking things on purpose.
What am I supposed to do with this? The dogs have no collars and will run away when the gates opens, but the home owners make sure that they do not want to put the dogs up when I come! Never have I ran into this problem before. I’m not going back but it’s funny to me that they are home and just won’t put the dogs up and call me to try to get me to come back out there. I think they can’t find anyone else to come out there because of the dogs.”
A second lawn care business owner shared “I really hate to say this, but I have dropped customers over less than this. I’d just stop showing up and wait for him to call and ask why. Tell him you can no longer spend your time messing with his inability to control his dogs, and that you will not come back. Then keep an eye on the place and tell anyone you see there what happened to you. He will figure it out when company after company stop showing up.”
A third added “I hate and love when clients go out of their way to cause problems, only for us to quit on them. Then they suddenly realize how valuable we are to them.
They can be so stupid.
In other news, I had one of my best clients drop me because the tax rate increased, NOT my price.
It goes to shows how loyal certain people can be. Once a person burns a bridge with me, I have a hard time accepting them back when they realize the other guy they hired turns out to be crap.
I could have handled this differently but after I got myself all worked up, it was too late. To keep this client, I would of had to offer her my price without tax. Within a week I noticed she signed up with someone else.
The company she’s with must be seriously cheap. This should be interesting, I still have her next door neighbor as a client and he’s not ever going to switch. He’s one of those clients who invited me for dinner / get togethers / and beer every now and then. I watched a movie with his family LOL.
That is how I retain my customers.”
Read more about Lawn Care Business Bidding Tips, Upsells, And Disasters To Avoid. Learn how to improve your bidding process with this lawn care business book and be prepared before hand by knowing what you should be looking out for before a problem occurs.ā€¯