When one door closes another opens.

Having a lawn care customer end service can be frustrating. You may spend a lot of money acquiring them, or they may have been a long time customer, or with them, your lawn route may have finally been running smoothly. What ever the case may be, you need to remember an important lesson we learned from this discussion on the Gopher Lawn Care Business Forum. When one door closes, another opens. You just need to be ready for it to happen.

One lawn care business owner wrote “the very first lawn care customer I had since day one, passed away a couple weeks ago. I went to the funeral. Friday I get a letter in the mail with a check telling my mowing services are no longer needed as her son has moved home and he will be mowing the lawn for now on.

I loved that lawn. I kept it perfect. It was my pride and joy. The worst part about it is I do the lawn beside it and across from it. Oh well I guess you win some and you lose some.  Just one more I have to sign up for next year.”

A second lawn care business owner said “I am sorry to hear about that. I mow three properties that are all for sale, so I could lose any, or all of them at any given moment.

What I have found in this business and in life is when one door closes, another one opens,  just like how I got my start in the business.

Thankfully I am getting to the point where I actually was able to turn a job down today. I now see that I don’t have to take any job that comes my way. A guy had a house he’s been living in for three months and has not once done anything with the lawn. When I showed up, I gave him a ballpark figure and then he mentioned ‘regular mowing service.’ I told him it would be $35 every other week and he said, ‘So it would be a little more if I just wanted to have it done every three weeks?’

I thought about it and said screw that. I wasn’t in the mood to kill myself on his nasty overgrown lawn, only to have him wait three weeks before it gets cut again. That lawn will always look like crap and I don’t want my name associated with it. The crazy thing about it is this guy has money. He tells me he is an attorney! So it’s not like he can’t afford basic lawn care.

I guess what I’m trying to say is that whether we lose one lawn care customer or turn one away, there will always be someone else that needs our services.”

A third shared “I had a few regulars down grade their mowing frequency to every two or three weeks. It’s late in the year so the grass isn’t growing like it was in peak season. When I explained it would be an extra $5, some were baffled. But why? I told them the extra wear and tear and my reputation is at stake when the neighbors see what your lawn looks like and who is mowing it. Most agreed but one told me to keep cutting every two weeks and then would call a day or two before his scheduled day to tell me the grass didn’t need to be cut. When I did show up the following week I tacked on the extra $5 and was ripping mad.”

Read more about Lawn Care Business Bidding Tips, Upsells, And Disasters To Avoid. Learn how to improve your bidding process with this book and be prepared before hand by knowing what you should be looking out for before a problem occurs.

Leave a Reply

You must be logged in to post a comment.

Check out the Gopher Lawn Care Business Forum for great prices on new and used lawn care equipment:

Chain Saw

Dethatcher

Garden Tools

Hedge Trimmer

Lawn Aerator

Leaf Blower

Leaf Vacuum

Mower Blades

Mower Ride On

Mower Walk Behind

Multi Attachment Trimmers

Pole Saw

Pressure Washer

Salt Sand Spreader

Shop Tools

Snow Blower

Snow Plow

Stick Edger

String Trimmer

Stump Grinder

Sulky

Tractor Attachment

Trailers

Trailer Landscape Racks

Trencher
Lawn Care Business Books And Software.
How To Get Lawn Care Customers Vol. 2
The landscaping and lawn care business plan startup guide
A rebellious teenagers guide to starting a landscaping & lawn care business
The GopherHaul Lawn Care Business Show Episode Guide.
Stop Lowballing! A Lawn Care Business Owner\'s Guide To Success