These are the times that try men’s souls.

The longer you are in business, the more chances you have to run into difficult lawn care customers. In this discussion from the Gopher Lawn Care Business Forum, we hear from one entrepreneur who talks about a single difficult day he recently had and how it stood out. It is a great insight as it allows you to compare your difficult days with his, and see that maybe everybody goes through these strange situations at times that really make you question if you want to do any of this.

One lawn care business owner wrote “there is a famous quote from Thomas Paine who said ‘These are the times that try men’s souls.’

I think he was talking directly to me. If it is not raining and storming, it is above normal in temperature. If a person is not complaining about work I haven’t gotten yet, they want to talk about the price they are being charged. People call and ask when I am going to finish my second application of weed control knowing that the wind has been blowing steady 25-30 mph.

My goal in business is to be a man of integrity and in all business transactions , to be honest however it is hard at times. I tend to believe I am successful but… While writing this, a lady called and wanted to know about 3 pallets of sod. When I told her the price and when I could get to it, her reply was ‘Do you know who I am and I don’t like to be kept waiting!’

I have been doing this since 1980 so I have had to deal with this kind of attitude before. I was told when I first started, by a mentor, that things would not always be smooth so things like this really don’t bother me, that much. The reason this specific situation did is because we have doubled our business this year and it has been stressful trying to get things in order. God, it’s been one of those days.”

A second lawn care business owner wrote “she is lucky to have you. If she said that to me, she would have gotten an earful and service would be instantly cancelled on the spot.

If they question me, that’s fine - I will roll with it and try to explain myself. I can understand that they are desperate and upset.

However, as soon as a client becomes aggressive and uses negative statements, they are removed from my clientele.”

A third said “I was watching an episode of the TV show, Deadliest Catch, the other night and Capt. Sig was saying when you are out fishing, it’s always either a slap in the face or a kick in the ***. Meaning that there is always something that is going wrong somewhere. That might be what makes fishing up there so difficult and ultimately why many don’t last in lawn care.”

Read more about Lawn Care Business Bidding Tips, Upsells, And Disasters To Avoid. Learn how to improve your bidding process with this lawn care business book and be prepared before hand by knowing what you should be looking out for before a problem occurs.ā€¯

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The GopherHaul Lawn Care Business Show Episode Guide.
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