The customer wants you to scalp his lawn?

Have you ever found yourself in a situation where your lawn care customer asks you to do something that you know is no good for their lawn? How do you handle such a situation? Is the customer always right and do you do whatever they ask or will you stand your ground and not perform certain services if you feel it will reflect poorly on your lawn care business? This leads me to a question asked on the Gopher Lawn Care Business Forum.

Lawn Scalped

Lawn Scalped

One member asked “a customer had me scalp their yard last Friday, I know it’s a bad idea but I was afraid to say anything. How should I have handled this? I hated to do it but the customer was very insistent. They felt it was getting too long, too fast.”

Here are some of the responses he got:

“Yeah, Your a professional right? What you should have said is, no, sir I will not do that to your lawn. It will be bad for the health & overall root system of your lawn, not to mention it will look horrible. Your neighbors will be instantly convinced that I have no idea what I am doing if I were to cut it that short.”

“I agree 100 % on this matter. Why would he want this done to his lawn here in hot and drought conditions? Even with all the rain it would shock and ruin his lawn. If he had an issue with insects or a fungus, I would ensure that he has a service for lawn spraying and treatment.

I personally will never do this if clients asked me to do it other than for a full replacement of sod. Clients tend to forget that they need a good and regular lawn spraying system in place to have a great looking lawn to go along with our hard work in maintaining their beautiful lawn.”

“Don’t do anything that can cause your business trouble. What would happen if his grass suddenly stopped growing forever? Tell him it’s too risky & that you follow guidelines to ensure his lawn stays healthy. If he has a problem with it, suggest to him that he find another company.”

Very interesting responses that make you think. If you would like to join in on this discussion further, visit the Gopher Lawn Care Business Forum.

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