Lawn care customer is certain rabbits are eating her lawn.

When problems arise with a lawn or landscape if the customer can’t figure out a real reason for it, they tend to fill in the blanks with guesses. Sometimes these guesses go from just simple guessing to behavior that one might deem a little ‘off’. As a lawn care professional, it’s your job to figure out what the true cause of the landscape problems are and resolve them otherwise you may lose a customer that could have stuck with you for years to come. Let’s take a look at this kind of situation in a discussion from the Gopher Lawn Care Business Forum.

One lawn care business owner wrote “I have a new client that swears rabbits are eating her lawn. I have never seen rabbits on her property or near it. Nor have I ever seen rabbits eat grass to the point that it actually makes it brown and patchy. They mostly eat the more woody plants. However, she wants me to find away to stop the rabbits. She already has a rabbit fence up so she is thinking they are either hopping the fence or finding another way in. I think she has some mental problems.

I did some asking around to others who I know provide lawn care in the area. They said that they haven’t had any problems with rabbits eating their landscape plants, gardens, or lawns. So now I am not sure what to do. I told her I could just try some of the sprays and see what happens.

I next talked to animal control officer and he said that if it is rabbits then there are probably only a few that are eating the lawn and the best way to get rid of them would be to use some kind of cage/trap. I can get one for free from them for a few weeks so I gave her that option too.

I think the problem is the last gardener she had was just plain lazy and it looks like he didn’t care about the property. Other parts of the lawn and landscape are showing signs of neglect. So if I can get it back to par I think she will be happy and forget about rabbits.”

A second lawn care business owner said “I think the problem is something else besides rabbits. You should try to educate the client without making her feeling stupid or sounding crazy. Try to give her several options. If setting up traps will help, set them up. There may or may not be a rabbit problem. If the problem is something else, you need to diagnose it and then solve it. The customer will want to see positive results so take before and after pictures of the lawn.

Lawn care customer thinks rabbits are eating her lawn.

Lawn care customer thinks rabbits are eating her lawn.

While you are looking into getting the problem solved if the customer is still wanting you to spend your time chasing invisible rabbits then at least get your money’s worth from it.

If you can correct the other problems at a reasonable price and they work then you not only get a satisfied customer but you will also get some good referrals on the side. Try talking the customer into letting you do a soil test to see what is going on with those brown spots in the lawn as it will be a good start. This way you will know what is going on for sure in that section of the lawn and you can then prepare a plan of attack.

As for the other issues you see around the property, work on them too. Have the hedges become overgrown? If so, trim them back and make them look better. Are there plants on the property that have died or are not looking too good, can you remove them and replant? Is there a drainage issue? Can you route the water better to a lower lying area? Do the mulch beds need to be spruced up? Why not edge them and add new mulch?”

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