How to schedule bi-weekly lawn care customers.

Setting up your lawn care mowing schedules can be challenging, especially when you have weekly and bi-weekly customers all mixed together. If you aren’t using a Lawn Care Business Software package like Gopher to handle it, you may be curious to know how others keep their mowing schedule organized. That is the question proposed to us on the Gopher Lawn Care Business Forum.

One lawn care business owner asked “how do you schedule your weekly and biweekly mowing customers during the week? Do you schedule all your bi-weekly ones all on one day or do you do them just as you can fit them in on any given day? I am having a very difficult time keeping track of everyone and it is getting more complicated as the season progresses and I add more mowing customers.”

A second lawn care business owner shared “for me, the easiest way is to schedule them by location. If weekly or bi-weekly jobs are in the same area, I will schedule them together. The key to profits is to reduce your travel time as much as possible.

When I first got started, I made the mistake of not taking into consideration my drive time between customers. Wednesday was my bi-weekly mowing day. If someone wanted bi-weekly mowing, I shifted them to Wednesday unless I was mowing a next door neighbor on another day then it didn’t make sense to shift them.

Keeping the bi-weekly lawns on one day initially seemed to work out because it allowed me to simplify my scheduling process. As time progressed, I found that most of my bi-weekly customers all came from one area of town, the poorer side.

After months of hard work in my first year, I took a look at my bank statement and couldn’t believe how little I was profiting. I had to sit down and think about what I was doing wrong. Then it dawned on me that the way I was scheduling customers was not ideal. I realized I needed to keep my drive time to a minimum regardless if the customers were weekly or bi-weekly. So that is when I began to schedule them by geographic location. Another thing that was killing my profits was the bi-weekly lawns grew a lot more between cuts and would take me a lot longer to service, so I had to raise my rates to make the same amount per hour as I made with my weekly mowing customers.”

A third lawn care business owner said “as I grow my business, I plan to phase out the bi-weekly lawns altogether. They tend to be the cheapest customers who complain the most. I don’t accept new bi-weeklies anymore. I have found it makes my business less enjoyable when I’m stuck in the office doing all this paperwork for customers that I only mow twice a month. If I have to spend time billing them, I would rather be mowing them weekly and be making more money per invoice.

Overall, bi-Weekly customers are a hassle. If you have to take them on, you might as well charge them more. Almost every year I have to deal with a few of my customers wanting to switch to bi-weekly mowing and I used to just do it. But now I tell them I’m not lowering my price, they’ve got to pay the original weekly service price or find someone else.”

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