How to say no to a lawn care customer’s neighbor.

Every lawn care business owner strives to do the best job they can in order to make their customers happy and to attract new customers through word of mouth. Now with that said, what should you do when all of that works and you get a chance to bid on a neighboring property but quickly find out that you really don’t want the job? How do you say no or should you? That is the questions posed to the Gopher Lawn Care Business Forum.

One lawn care business owner wrote “so a customer’s neighbor wants my service. I don’t want these neighbors to hire me, though I just gave them my estimate/card. They have been with a company last year and are considering switching. I told them at the end of our conversation, ‘If they are good to you, you do not have to switch.’

The man is blind and kind of ‘not there’ and his wife is totally gone. They are probably in their 90’s! Basically, I had to talk to one of their friends (a younger lady) so she could translate what I’m saying. English to crazy translator. The lawn is perfect size, in and out. Though I do NOT want to deal with these people when it comes to pay day.

So if they call, how do I say, ‘I cannot do work for you’ even if I’ll be mowing their neighbors lawn every week?

This elderly couple gave me shivers to be honest with you. Sure I could take them on and mow their lawn, as I said it’s in and out. If they don’t pay, it’s not much of a loss. Though, I just can’t take them.. I realllly don’t want to.”

A second landscaper said “it is all about being a business owner. I think you would be a better business man if you weren’t afraid to say no sometimes. I know it is hard to turn down business sometimes, but gut feelings are usually right. If you anticipate problems then stay away and focus your efforts on more profitable jobs.”

A third said “are they friendly with your current clients? I would feel like I would have to take them on unless you have a really good excuse. I would give them a try and be quick to walk if it doesn’t work out. You never know who they know and what kind of work they could bring you. Some people I thought would be total pain in the ass have brought me referrals and always pay on time.”

A fourth added “I would at least give them a try too. You gotta help out the elders! Business is business! But for me sometimes helping others is a good thing, not always about the money! I have two yards that are pretty small and next to some of my other accounts. Both of these home owners are old single women. I mow them for free.

In return, I get more jobs from people driving by and they refer me. Helping others always brings good things your way. Don’t ever turn down work, do one cut and see how it goes. What’s the most you are gonna lose? If you are already at your other account it’s just a little bit of time. Up front payment always works well too.”

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