This was a great post made on the Gopher Lawn Care Business Forum. It asks what do you do when a lawn care customer refuses to pay their bill? How should a lawn care business owner handle this?
Amy: “Hello everyone! I’m sure it’s happened to most of us…a customer that wants the garden weeded and then decides that her daylilies weren’t trimmed just right and decides to not pay for the services rendered.
How do you get that person to pay for services that has been performed? Obviously you discontinue your services, but what about the past due amount? I have 2 lawn care accounts under $750.00 At this point, they’re 8 weeks late.”
Steve: There is a free letter in our lawn care customer letter section you can download and edit to your use. Add what you want to it and then send it out certified return receipt requested. If you still don’t hear from them, you can file a claim in small claims court. But sending out such a letter will most likely show them you are serious about collecting.
Brandon: “Go by there every day and knock on her door. Eventually she will get tired of you coming by and pay you . I learned this when I was a collection manager. You may feel like a jerk at first, but then, who’s the one that wont pay? Her. It really does work.”