When you get called to give a lawn care estimate, do you ever find yourself dealing with a strange request that catches you off guard and leaves you momentarily stunned looking for a way to respond? It happens. The more time you spend running your lawn care business, the more odd ball requests will come your way. Here is a great example of one of them from the Gopher Lawn Care Business Forum. After reading this, you will have a better understanding on how to deal with it.
One lawn care business owner wrote “I have gotten some crazy requests when I show up to give an estimate on lawn care but this one takes the cake. I bust my butt to buy good commercial lawn care equipment and then I get asked to cut this customer’s lawn with their lawn mower. Then they want me to fill up their lawn mower with gas when I am done! Has anyone ever had to deal with such a request? What should I do?”
A second awn care business owner suggested “if it were me, I’d pass on the job. I have no idea why people think that they are doing you a favor by offering their junky lawn mower for you to use on their lawn. It’s almost always going to be the slowest and most poorly maintained equipment. I think it comes down to the lawn care customer thinking they are going to save a few bucks by doing this.”
A third lawn care business owner shared “I have had this happen to me on a few occasions over the years. At first I wasn’t sure on how to handle it but now I just tell them due to liability issues I can only use my lawn care equipment and not theirs. I explain if something were to happen while I was using their equipment and it got damaged or someone got hurt, their equipment would not be covered under my liability insurance policy.
I also have had a few lawn care customers tell me they have a lawn mower but no time to mow and if I sense they are telling me this to get me to use their lawn care equipment, I tell them I could take it off their hands for a nominal fee or if it was broken, I’d haul it away and have it fixed or junked. Normally if there is anything usable on the mower I will strip it for parts if it’s simliar to any of my mowers.”
Order the book How To Get Commercial Lawn Care And Snow Plow Customers today.
Use these lawn care and snow plow estimators for your Android phone.