Every lawn mowing business owner has their own way of scheduling their customers, but there are some common methods they tend to share and alter to fit their needs. As we will see in this discussion from the Gopher Lawn Care Business Forum, which method you use is based on the amount of customers you have, where your customers are located, and how many days a week you want to work.
One lawn care business owner wrote “How do you schedule your lawn mowings? Does the first customer who calls you for a day speak for all customers in that area? As an example, your areas are West, East, North and South. A customer from the North area calls before all other from the North and requests Thursday, so are all customers from the North on Thursday? Or do you wait for a few requests and see which day is the most requested in that area?
This may not be a big deal with so few accounts, but with my luck I’ll quickly get a bunch of mowing accounts with no real plan on how to schedule them. I like being prepared, so I want to take care of this issue sooner rather than later.”
A second lawn care business owner responded “your mowing schedule will evolve over time. When you’re first starting and only have three lawn customers, no matter where they live, you do them all in one day whether they are on three different sides of town or all on the same street.
It’s not only location but also the quality of the customer. I’ve put my highest concentration of good customersâ€”those that pay quickly, complain rarely and listen to suggestionsâ€”on my Friday route which seems to be the most desirable day. I also try to fit other good customers on that day if they are on the drive home at the end of the route.
There is some overlap and I do travel a few extra miles on certain days but over time my routes get tighter and tighter as long as I pay attention to how I maintain them.
I guess my answer is that I’m pretty strict about it but I can be flexible depending on the customer.”
A third shared “I work specific areas on each day. North on Monday, west on Tues, etc. I keep Friday open to handle weather days. If I can not work on Monday I do those jobs on Tues etc. I spell this out to each customer so they know and understand the schedule. This works out great for me. I also have Friday to do things like hedges etc.
Make sure your customers understand that having to leave one area (south) to do their yard in another area (north) costs you more and you would have to charge extra. If you work your mowing schedule my way, you keep customers close to each other, and have down time each day until that area fills up. Down time is great, it let’s you do maintenance, and other things without screwing up your weekend.”
A fourth added “what we do is a 4 day work week. This will actually save you money in the long run. Also, we load the jobs heavy on Monday - Wednesday. We do this for a few reasons
1) If we get rained out early in the week, we still have a light Thursday and Friday to fall back on.
2) It’s a mental thing. By getting all of your heavy load done early, it will make the rest of the week seem very easy and almost make for a 4 day weekend.
3) A shorter work week means less windshield time to save some money.”
Read more about Lawn Care Business Bidding Tips, Upsells, And Disasters To Avoid. Learn how to improve your bidding process with this book and be prepared before hand by knowing what you should be looking out for before a problem occurs.