Free lawn care customer cancellation letter and survey.
I’d like to thank one of our fellow forum members for sharing this letter you can download from our free lawn care business letter section here.
When a lawn care customer cancels, they are canceling for a reason. They may not want to tell you the reason face to face or on the phone but they just might tell you in a letter. Why not make it your policy to send them a cancellation letter and keep track of the reasons why your lawn care customers cancel your service. It will help you improve parts of your lawn care business you are not seeing but the lawn care customer does. Find out what is wrong with your business. Find out why they are canceling. Then strive to improve that section of your lawn care business so no further lawn care business customers cancel.