Archive for the 'Problem customers' Category

Why I find myself avoiding my lawn care clients.

Here is a great lesson about how dealing with non-paying customers can lead to total burnout. Sometimes an entrepreneur can start a business with grand aspirations, only to see it fall apart when things don’t go according to their plan. As we will see in this discussion from the Gopher Lawn Care Business Forum, there [...]

I lost a lawn care customer today and couldn’t be happier.

Sometimes you will get lawn care customers who becomes the bane of your existence. Having to deal with just a few of such customers can really negatively impact you and change the way you feel about your business. Difficult customers can be difficult to please and when they move on, it tends to remind you [...]

Is this lawn care competitor helping me or throwing me scraps.

The thought of having a competitor hand you some lawn care customers may at first seem like a dream. What a nice person they must be to think of you and be looking to help you grow. Now while sometimes the competitor is doing just that and giving you a jump start, other times, you [...]

Lawn care customer mad that I removed too much in clean up.

When a lawn care customer calls you to remove overgrowth from an area that has been ignored for a while, you may want to consider finding out exactly what they want removed before you begin. In this discussion from the Gopher Lawn Care Business Forum, we see how a bad situation can arise when there [...]

Dealing with grass clumps on bi-weekly customers.

There are lawn care customer that will call you when they feel their grass needs mowing, in order to save a few dollars. If you take such customers on, you will probably find these lawns require a lot more of your time and end up looking bad when you are finished with them, no matter [...]

My first lawn care customer is the worst one!

Any lawn care customer you can get initially feels like a gift. Regardless of how badly you bid their property, you feel like no matter what, you have taken a positive step. Sometimes though, those early customers end up being your worst customers for many reasons as we will see from this discussion on the [...]

The importance of lawn care customer service.

It’s one thing to provide lawn care services but it is quite another to do that AND provide quality customer support. As we will see in this discussion from the Gopher Lawn Care Business Forum, there are a lot of business ideals out there. Anyone can preach ideals. You should do this, you should do [...]

Learning the lawn care business as you go.

Should you start a lawn care business before you have studied all there is to know about the business? Or can you get started with no experience and still find success? That is a question which was brought up on the Gopher Lawn Care Business Forum. As we will see from this discussion below, sometimes [...]

A warning about taking on landscape services you know nothing about.

There is a constant desire and drive by new entrepreneurs to go out and explore. The boundary of how far they are willing to explore seems to forever be pushed further forwards. If you find yourself doing this with your own lawn care business, here is a cautionary tale from someone who has been there [...]

I made a lawn mowing pricing mistake! Now what!

Have you ever found yourself in a situation where you bid a lawn for mowing at one price, only to find out after you mow it that it took a lot longer than you expected and you underbid the job? What should you do if this happens and you bid the job for an entire [...]

Working for a realty agency and bidding on their lawn care jobs.

Here is a situation that not every new lawn care business owner will run into. However, the lesson learned in this story can be applied to everyone. The importance of communication and holding firm to your price of performing a job, is the cornerstone to running a successful company. As we will see from this [...]

Dealing with dog waste as you mow lawns.

If you are out there promoting your mowing services to the general public, there is a good chance you are going to have customers who have dogs. National statistics point somewhere to 1 in 3 households have dogs. So what do you do when your mowing customer has a dog(s) and doesn’t clean up after [...]

The issues with mowing and servicing forclosed properties.

If your area has been hard hit by the economy slow down, you might see ads to work for asset companies or banks to take care of foreclosed properties. To some, this opportunity may seem like a great chance at bringing in more income, but as we will see in this discussion from the Gopher [...]

Was my landscape bid high or was I lowballed?

If you have estimated more than a few landscape jobs, you have been in a situation where you didn’t get a job because of price. When that happens, you may sometimes reflect on your estimate and wonder if your landscape bid was too high or if you simply got lowballed by a competitor. In this [...]

Should your new lawn care business use mowing contracts?

Your first year in business can be a real trial by fire. Everything is new and there are so many issues you are going to be running into, it can make you want to pull your hair out. One specific issue we are going to focus on, from the Gopher Lawn Care Business Forum, is [...]

Lawn care business improvement tips.

One may think that starting a lawn care business would be quite simple. That it is not too tough to hand out some flyers and go out and mow lawns. Once you are in the mix of things though, it doesn’t take too long to realize that not everyone is right for you and the [...]

Is it worthwhile submitting a lawn care bid for cemeteries?

Cemeteries may seem like the perfect customer to perform lawn care services on. They tend to be big areas that don’t have a homeowner looking out the window nagging you about all the little spots you missed. But on the flip side, there are a lot of reasons why you may not want to submit [...]

When a customer insists you scalp their lawn.

Some lawn care customers think they know exactly what steps should be taken with their lawn to achieve a healthy and lush lawn. You may find that you can accommodate some of their requests while other requests you may feel are bad or misguided choices. What do you do though when a customer insists you [...]

Help! Too many leaf cleanups and not enough time!

The end of the year can bring along with it a frantic pace of yard cleanup. But what do you do when you schedule in too many yard cleanups and run out of time? Another thing to consider is this poor planning on your part? Do you need to re-think the way you handle fall [...]

Lawn care customer is certain rabbits are eating her lawn.

When problems arise with a lawn or landscape if the customer can’t figure out a real reason for it, they tend to fill in the blanks with guesses. Sometimes these guesses go from just simple guessing to behavior that one might deem a little ‘off’. As a lawn care professional, it’s your job to figure [...]

Keeping your lawn care business from getting to you.

You can’t win a marathon race by sprinting right from the starting line. If you do, you will quickly lose steam and sputter out a short time into your race. If, however, you are able to keep a pace that is balanced with the distance you need to travel, you can make it across the [...]

Customer decides to fertilize lawn and it’s now growing out of control.

You’d think that once you initially visit a new customer’s property to calculate your lawn care estimate, the variables you take into consideration when creating the bid, wouldn’t change. However, as we will see in this discussion from the Gopher Lawn Care Business Forum, such variables can change. What if your customer decides to start [...]

Giving away free fall leaf cleanups turned into a disaster.

Promotional ideas that may seem like a good idea initially can look terrible when you take a moment to think about them. In this discussion from the Gopher Lawn Care Business Forum we see one entrepreneur who decided to offer a free fall leaf cleanup to customers who signed up for his lawn mowing service. [...]

At my wits end with lawn care customers.

It can be very frustrating trying to collect money from late paying customers. Smaller companies tend to have a harder time dealing with this than larger ones. If you can set up a company policy that covers invoicing and payment collection which allows you to be paid before work begins, you may never have to [...]

An example of why you should use contracts when performing landscape jobs.

The vast majority of new lawn care business owners and landscapers seem to have an aversion to using contracts. Either it is a fear that somehow the contract will turn customers away or somehow maybe it will be used against them if they can’t perform the job properly. What ever the reason is, any business [...]

A lawn care collection horror story.

You may think it should be fairly easy to collect payment from your lawn care customers. You perform the work, bill the customer, and receive your payment. But what if that one customer represented a large percentage of your income? What if they had previously bounced checks before but had always made you whole in [...]

Collecting lawn care payments the 2nd year has become a lot more challenging.

Every year you are in business, you are going to learn new lessons. Variables and dynamics will change from year to year and with these changes must come responses. Some changes will be small and simple, while others may require you to rethink your standard operating procedures. Here is a great example from the Gopher [...]

Customer wants out of annual lawn care contract mid season.

Any time you interact with customers, there is always that potential to have conflict with them. To avoid conflict, you may find yourself utilizing a lawn care contract that explains your terms of service. However, as we will see in this discussion from the Gopher Lawn Care Business Forum, there will always be some new [...]

Reflections on the lawn care season.

Every year we are in business is another great opportunity to learn. Hopefully in the following year(s), new guidelines or standard operating procedures can be put into place to make everything run smoother. This past year, a member of the Gopher Lawn Care Business Forum, learn the importance of choosing his customers wisely and not [...]

Dealing with new potential lawn care customers that are cheapskates..

There will always be a certain percentage of your new callers that will give off warning signs they are going to become problem customers if you take them on. Being able to read and properly handle these potential customers when you go on your initial estimate can make a big difference. You can choose to [...]