Archive for the 'Problem customers' Category

How should a landscaper handle property damage?

Have you ever damaged a lawn care customer’s property while you were there mowing it? If you haven’t, it’s just a matter of time before something happens. When an accident occurs, it is how you handle the situation that will effect not only your future interactions with that customer but also your bottom line. As [...]

How does ego and pride effect your lawn care business?

With time spent running a lawn care business, veterans of the industry can reflect back and think about life lessons they learned along the way. In this discussion from the Gopher Lawn Care Business Forum, we hear from one entrepreneur who learned a big lesson when it came to ego. He reflects on how his [...]

Annoying lawn care customer interactions.

There has to be a happy median you can find between talking all day to lawn care customers, and not stopping to talk to them at all. In this discussion from the Gopher Lawn Care Business Forum, we hear from multiple entrepreneurs on how they handle talkative customers. Some want a friend, others want to [...]

These are the times that try men’s souls.

The longer you are in business, the more chances you have to run into difficult lawn care customers. In this discussion from the Gopher Lawn Care Business Forum, we hear from one entrepreneur who talks about a single difficult day he recently had and how it stood out. It is a great insight as it [...]

Should I offer a warranty on a sod installation?

In this discussion from the Gopher Lawn Care Business Forum, we hear from one landscaper who put in a bid to install sod on a property. That is the only part of the situation that appears relatively normal. After that, everything becomes murky. Dealing with an existing client who constantly throws up red flags, to [...]

When to say goodbye to a mowing customer.

There are easy mowing customers to deal with and there are difficult ones. The easy ones agree to a simple list of services, don’t knit pick, and pay you promptly. Then there are those customers who always want you to do one or two more extra things for free. ‘Could you just do this, while [...]

How to make landscape customers understand man hours?

After reading this discussion from the Gopher Lawn Care Business Forum, you will think, surely such a situation didn’t really happen. But it did happen and it happens everyday to new business owners. If you have a landscape cleanup you are working on and you have multiple employees working on the job, don’t let the [...]

How long do you wait for your money?

Billing lawn mowing clients and being paid in a timely matter can be a monthly battle if you don’t set up a system that makes sense and is relatively standard across the industry. Too many new landscapers will go out and buy expensive equipment, take their time to perform the work, and then wait and [...]

Some lawn care customers are just not worth the effort.

Some mowing customers will throw up red flags from the moment you start talking with them about lawn care. Maybe they will try to haggle with you on price or when it comes time to pay their first invoice, they will refuse to pay sales tax. Others may ask for a senior discount or want [...]

Mowing customer won’t sign contract!

Many variables can effect the desire of a customer to have their lawn mowed. The economy, the weather, their attitude and yours. In this discussion from the Gopher Lawn Care Business Forum, we hear from one frustrated business owner trying to figure out why his customers are wanting their lawn mowed only on demand when [...]

Should I take this realtor on as a lawn care customer?

Some mowing customers you will never see. You will show up, mow their property and at the end of the month collect your money like clock work. Others will watch you through their window and complain about everything, including the price. Then, there are customers who promise you the world. They will tell you that [...]

Landscaping and credit card charge backs.

Imagine this scenario. You meet with a new landscape customer. You talk with that customer and listen to the job they want you to perform. You spend your time and money to complete the job. Then you process the payment through a credit card transaction. You think the money is now safely in your account. [...]

Having troubles collecting payment from your mowing customers?

Depending on how you operate your mowing business, you can run into a lot of troubles trying to collect money from customers once your services are performed. In this discussion from the Gopher Lawn Care Business Forum, we hear from entrepreneurs on the various methods they use to ensure they are paid for services rendered. [...]

Dealing with a lawn care customer who has 6 dogs!

Some lawn care customers you just can’t ever please. For what ever reason, some people will come up with the most insane requests. Maybe they do it just to see how far they can push you. In this discussion from the Gopher Lawn Care Business Forum, we hear from one entrepreneur who was dealing with [...]

Some mowing customer just suck the life out of me.

Some new callers will really put you to the test. They will try your patience and press every button you have. Some of your current customer base will do this too from time to time. How you handle it can make the difference between making money from them or not as we will see from [...]

Why don’t callers leave their address?

Do you have pet peeves about the different things new customers do when they call you? What about when they call and ask for an estimate but don’t tell you their address? Such callers can set into motion a chain of events that involves multiple phone calls back and forth until an address can be [...]

Getting reviews on contractor review sites.

Have you experienced the power of third party website reviews of your business? Have they been good experiences or bad? In this discussion from the Gopher Lawn Care Business Forum, we learn about the importance of online reputation management. With a simple technique, you can harness mowing customers to leave you great reviews and also [...]

Trying to avoid bad customers before they act.

Trying to determine what potential customer is going to be a problem when you are new to business is tough to do. You may think you know all the warning signs and you may even act on them, but as we will see from this discussion on the Gopher Lawn Care Business Forum, your preconceptions [...]

Should I refund this lawn care clients money?

Have you ever been in a situation where a lawn care customer signed up for a year’s worth of lawn care at a discounted monthly price and then backed out of the agreement half way through the year? Any time you are using annual contracts, this kind of thing can happen. How should you handle [...]

How your driving can effect your business.

Here is something to think about when you are out driving around in your company vehicle. Every action you take on the public roads can be recorded. The good things you do may be forgotten but the bad things can be remembered for a long time and have a negative effect on your business. As [...]

Is this offer to help develop my lawn care business legit?

When you are new to business, you tend to be targeted by nonsense scammers trying to harness your energy for their business goals. In this discussion from the Gopher Lawn Care Business Forum, we hear from one new entrepreneur who was contacted and ask to attend a meeting that supposedly would help him double his [...]

How would you handle this fall cleanup situation?

Have you ever run into a situation where you have already provided a fall yard cleanup only to have that same customer call you back a week later asking when you are going to be there to pick up the rest of the leaves? That is what is going on in this discussion from the [...]

Dealing with lawn care customers that don’t want contracts.

A new mowing business may find itself having a difficult time getting customers to sign a mowing contract. If that is the case for consider this discussion from the Gopher Lawn Care Business Forum. Getting customers to sign up when you are new can be tough but there are definite benefits to it. If you [...]

The way my life has changed since becoming a business owner.

A business, any business, whether it’s lawn care, window cleaning, house building, or whatever can eat you alive. If you don’t pace yourself, you can spend endless amounts of time chasing that next elusive customer or that next job. In this discussion from the Gopher Lawn Care Business Forum, we take a moment and look [...]

Is $5 worth confronting a lawn care customer over?

Have you ever found yourself in a situation where you get called to give an estimate on a lawn care job, then perform the job, only to find out a week or so later when you get your check that the customer didn’t pay the exact amount you bid? What do you do in such [...]

I have some really annoying lawn care customers.

Some commercial lawn care customers will play by the agreed upon contract terms you sign while others will feel they can do whatever they want. In this discussion from the Gopher Lawn Care Business Forum, we get a little insight into how to deal with a problem commercial mowing customer who either doesn’t pay or [...]

Lessons I learned from my previously failed business.

As a business owner, you can learn something from all sorts of industries. A little advice from here and a little from there can add up to a lot of useful day to day knowledge for successful operations. In this discussion from a member of the Gopher Lawn Care Business Forum, we hear lessons that [...]

The aftermath of a lawn care season.

There are many problems you can run into through out your mowing season. One problem you want to keep a close eye on is your money. Are your lawn care customers paying you in a timely manner or are you so busy that you don’t have time to stop and review who owes you what. [...]

When one door closes another opens.

Having a lawn care customer end service can be frustrating. You may spend a lot of money acquiring them, or they may have been a long time customer, or with them, your lawn route may have finally been running smoothly. What ever the case may be, you need to remember an important lesson we learned [...]

I am thinking of using a fake co-owner to deal with my lawn care customers.

There are many ways to deal with issues you will run into during your day. Some owners may choose to handle their problems head on while others may choose to find a way to hide from them. Think for a moment about how you handle your lawn care customer and business issues. Does your method [...]