Archive for the 'Problem customers' Category

Some lawn care customers are just not worth the effort.

Some mowing customers will throw up red flags from the moment you start talking with them about lawn care. Maybe they will try to haggle with you on price or when it comes time to pay their first invoice, they will refuse to pay sales tax. Others may ask for a senior discount or want [...]

Mowing customer won’t sign contract!

Many variables can effect the desire of a customer to have their lawn mowed. The economy, the weather, their attitude and yours. In this discussion from the Gopher Lawn Care Business Forum, we hear from one frustrated business owner trying to figure out why his customers are wanting their lawn mowed only on demand when [...]

Should I take this realtor on as a lawn care customer?

Some mowing customers you will never see. You will show up, mow their property and at the end of the month collect your money like clock work. Others will watch you through their window and complain about everything, including the price. Then, there are customers who promise you the world. They will tell you that [...]

Landscaping and credit card charge backs.

Imagine this scenario. You meet with a new landscape customer. You talk with that customer and listen to the job they want you to perform. You spend your time and money to complete the job. Then you process the payment through a credit card transaction. You think the money is now safely in your account. [...]

Having troubles collecting payment from your mowing customers?

Depending on how you operate your mowing business, you can run into a lot of troubles trying to collect money from customers once your services are performed. In this discussion from the Gopher Lawn Care Business Forum, we hear from entrepreneurs on the various methods they use to ensure they are paid for services rendered. [...]

Dealing with a lawn care customer who has 6 dogs!

Some lawn care customers you just can’t ever please. For what ever reason, some people will come up with the most insane requests. Maybe they do it just to see how far they can push you. In this discussion from the Gopher Lawn Care Business Forum, we hear from one entrepreneur who was dealing with [...]

Some mowing customer just suck the life out of me.

Some new callers will really put you to the test. They will try your patience and press every button you have. Some of your current customer base will do this too from time to time. How you handle it can make the difference between making money from them or not as we will see from [...]

Why don’t callers leave their address?

Do you have pet peeves about the different things new customers do when they call you? What about when they call and ask for an estimate but don’t tell you their address? Such callers can set into motion a chain of events that involves multiple phone calls back and forth until an address can be [...]

Getting reviews on contractor review sites.

Have you experienced the power of third party website reviews of your business? Have they been good experiences or bad? In this discussion from the Gopher Lawn Care Business Forum, we learn about the importance of online reputation management. With a simple technique, you can harness mowing customers to leave you great reviews and also [...]

Trying to avoid bad customers before they act.

Trying to determine what potential customer is going to be a problem when you are new to business is tough to do. You may think you know all the warning signs and you may even act on them, but as we will see from this discussion on the Gopher Lawn Care Business Forum, your preconceptions [...]

Should I refund this lawn care clients money?

Have you ever been in a situation where a lawn care customer signed up for a year’s worth of lawn care at a discounted monthly price and then backed out of the agreement half way through the year? Any time you are using annual contracts, this kind of thing can happen. How should you handle [...]

How your driving can effect your business.

Here is something to think about when you are out driving around in your company vehicle. Every action you take on the public roads can be recorded. The good things you do may be forgotten but the bad things can be remembered for a long time and have a negative effect on your business. As [...]

Is this offer to help develop my lawn care business legit?

When you are new to business, you tend to be targeted by nonsense scammers trying to harness your energy for their business goals. In this discussion from the Gopher Lawn Care Business Forum, we hear from one new entrepreneur who was contacted and ask to attend a meeting that supposedly would help him double his [...]

How would you handle this fall cleanup situation?

Have you ever run into a situation where you have already provided a fall yard cleanup only to have that same customer call you back a week later asking when you are going to be there to pick up the rest of the leaves? That is what is going on in this discussion from the [...]

Dealing with lawn care customers that don’t want contracts.

A new mowing business may find itself having a difficult time getting customers to sign a mowing contract. If that is the case for consider this discussion from the Gopher Lawn Care Business Forum. Getting customers to sign up when you are new can be tough but there are definite benefits to it. If you [...]

The way my life has changed since becoming a business owner.

A business, any business, whether it’s lawn care, window cleaning, house building, or whatever can eat you alive. If you don’t pace yourself, you can spend endless amounts of time chasing that next elusive customer or that next job. In this discussion from the Gopher Lawn Care Business Forum, we take a moment and look [...]

Is $5 worth confronting a lawn care customer over?

Have you ever found yourself in a situation where you get called to give an estimate on a lawn care job, then perform the job, only to find out a week or so later when you get your check that the customer didn’t pay the exact amount you bid? What do you do in such [...]

I have some really annoying lawn care customers.

Some commercial lawn care customers will play by the agreed upon contract terms you sign while others will feel they can do whatever they want. In this discussion from the Gopher Lawn Care Business Forum, we get a little insight into how to deal with a problem commercial mowing customer who either doesn’t pay or [...]

Lessons I learned from my previously failed business.

As a business owner, you can learn something from all sorts of industries. A little advice from here and a little from there can add up to a lot of useful day to day knowledge for successful operations. In this discussion from a member of the Gopher Lawn Care Business Forum, we hear lessons that [...]

The aftermath of a lawn care season.

There are many problems you can run into through out your mowing season. One problem you want to keep a close eye on is your money. Are your lawn care customers paying you in a timely manner or are you so busy that you don’t have time to stop and review who owes you what. [...]

When one door closes another opens.

Having a lawn care customer end service can be frustrating. You may spend a lot of money acquiring them, or they may have been a long time customer, or with them, your lawn route may have finally been running smoothly. What ever the case may be, you need to remember an important lesson we learned [...]

I am thinking of using a fake co-owner to deal with my lawn care customers.

There are many ways to deal with issues you will run into during your day. Some owners may choose to handle their problems head on while others may choose to find a way to hide from them. Think for a moment about how you handle your lawn care customer and business issues. Does your method [...]

Why I find myself avoiding my lawn care clients.

Here is a great lesson about how dealing with non-paying customers can lead to total burnout. Sometimes an entrepreneur can start a business with grand aspirations, only to see it fall apart when things don’t go according to their plan. As we will see in this discussion from the Gopher Lawn Care Business Forum, there [...]

I lost a lawn care customer today and couldn’t be happier.

Sometimes you will get lawn care customers who becomes the bane of your existence. Having to deal with just a few of such customers can really negatively impact you and change the way you feel about your business. Difficult customers can be difficult to please and when they move on, it tends to remind you [...]

Is this lawn care competitor helping me or throwing me scraps.

The thought of having a competitor hand you some lawn care customers may at first seem like a dream. What a nice person they must be to think of you and be looking to help you grow. Now while sometimes the competitor is doing just that and giving you a jump start, other times, you [...]

Lawn care customer mad that I removed too much in clean up.

When a lawn care customer calls you to remove overgrowth from an area that has been ignored for a while, you may want to consider finding out exactly what they want removed before you begin. In this discussion from the Gopher Lawn Care Business Forum, we see how a bad situation can arise when there [...]

Dealing with grass clumps on bi-weekly customers.

There are lawn care customer that will call you when they feel their grass needs mowing, in order to save a few dollars. If you take such customers on, you will probably find these lawns require a lot more of your time and end up looking bad when you are finished with them, no matter [...]

My first lawn care customer is the worst one!

Any lawn care customer you can get initially feels like a gift. Regardless of how badly you bid their property, you feel like no matter what, you have taken a positive step. Sometimes though, those early customers end up being your worst customers for many reasons as we will see from this discussion on the [...]

The importance of lawn care customer service.

It’s one thing to provide lawn care services but it is quite another to do that AND provide quality customer support. As we will see in this discussion from the Gopher Lawn Care Business Forum, there are a lot of business ideals out there. Anyone can preach ideals. You should do this, you should do [...]

Learning the lawn care business as you go.

Should you start a lawn care business before you have studied all there is to know about the business? Or can you get started with no experience and still find success? That is a question which was brought up on the Gopher Lawn Care Business Forum. As we will see from this discussion below, sometimes [...]