Archive for the 'Customer Retention' Category

Dealing with a lawn care customer who has 6 dogs!

Some lawn care customers you just can’t ever please. For what ever reason, some people will come up with the most insane requests. Maybe they do it just to see how far they can push you. In this discussion from the Gopher Lawn Care Business Forum, we hear from one entrepreneur who was dealing with [...]

Getting reviews on contractor review sites.

Have you experienced the power of third party website reviews of your business? Have they been good experiences or bad? In this discussion from the Gopher Lawn Care Business Forum, we learn about the importance of online reputation management. With a simple technique, you can harness mowing customers to leave you great reviews and also [...]

How would you handle this fall cleanup situation?

Have you ever run into a situation where you have already provided a fall yard cleanup only to have that same customer call you back a week later asking when you are going to be there to pick up the rest of the leaves? That is what is going on in this discussion from the [...]

Beware of this craigslist lawn care business scam.

Do you have a couple of bucks burning a hole in your pocket and are you considering spending that money on a business you found in craiglist? You may want to reconsider that option after reading this discussion from the Gopher Lawn Care Business Forum, in which we hear from one entrepreneur who got burned [...]

Should you send out a thank you letter before a renewal letter?

How often should you be reaching out to your current lawn care customers? The number of times successful lawn care businesses send out mailers, throughout the year, may surprise you. As we will see from this discussion on the Gopher Lawn Care Business Forum, you shouldn’t wait until the end of the year to contact [...]

When one door closes another opens.

Having a lawn care customer end service can be frustrating. You may spend a lot of money acquiring them, or they may have been a long time customer, or with them, your lawn route may have finally been running smoothly. What ever the case may be, you need to remember an important lesson we learned [...]

The importance of lawn care customer service.

It’s one thing to provide lawn care services but it is quite another to do that AND provide quality customer support. As we will see in this discussion from the Gopher Lawn Care Business Forum, there are a lot of business ideals out there. Anyone can preach ideals. You should do this, you should do [...]

What happens when a lawn care business owner dies and leaves the business to a spouse?

No one ever thinks about contingency plans to continue running a lawn care business if something bad were to happen to the owner/founder. But maybe it would be better if a little planning were to be put into place. Here is a story from the Gopher Lawn Care Business Forum about what happens when the [...]

Why do you want commercial lawn care properties?

Many newer lawn care business owners tend to think their residential customers can be flighty when it comes to retention and that maybe going after commercial clients would be the way to go. As we will see in this discussion from the Gopher Lawn Care Business Forum, the commercial customers can be a lot less [...]

Lawn care customer handbook.

When you first sign up a new lawn care customer for mowing services, do you give them a welcome kit or a mowing contract? Have you considered giving them a lawn care customer handbook? A handbook can be customized to fit your own needs and help educate and sell your unique services. In this discussion [...]

Lawn care customer is certain rabbits are eating her lawn.

When problems arise with a lawn or landscape if the customer can’t figure out a real reason for it, they tend to fill in the blanks with guesses. Sometimes these guesses go from just simple guessing to behavior that one might deem a little ‘off’. As a lawn care professional, it’s your job to figure [...]

Why one entrepreneur may be done with the lawn care business.

At times things can seem real tough. The economy can be bad. Injuries can occur. Customers can leave. But if you keep focused and run as lean an operation as you can, you can make it through. Here is one entrepreneurs story that he shared with us on the Gopher Lawn Care Business Forum about [...]

Should you implement an end of the season mowing price hike?

Sometimes it’s not until late in your first mowing season that you begin to realize that you are not making money on some customer properties. So much is going on through out the year that you might be too busy to really sit down and review your profitability. When you do take a moment and [...]

Be careful and learn from my mistakes.

Anything can happen in life and sometimes that ‘anything’ turns out being an injury which keeps you from working. What would you do if you were injured or sick in some manner and had to take a week off from running your business? Would you be able to keep your business going? That is the [...]

Should you blow grass clippings into the street?

You can spend a lot of time mowing a lawn and then miss getting that final perfect look all because you were in a race to get to the next property. One of those small steps you can do when you finish mowing is clear the grass clippings that might have been flung off the [...]

Do you feel appreciated as a lawn care business owner?

Everyone wants to feel appreciated. They want to know they are doing a good job and being productive with their life. But as we will see from this discussion on the Gopher Lawn Care Business Forum, getting that feeling of being appreciated can have a lot to do with how you operate your business. Let’s [...]

Fresh veggies as a lawn care customer retention idea.

There are many steps you can take to improve your customer retention. A common theme we see throughout all the ideas shared on the Gopher Lawn Care Business Forum is making the customer feel appreciated by you. One of the ways a few lawn care business owners have come up with is giving home grown [...]

What to do with underbid lawn mowing jobs?

There is no doubt that sooner or later you are going to run into a job that you underbid. It happens to everyone. Jobs are underbid for many reasons, the biggest being a lack of understanding what it will take to complete the job. You may also underbid a job because you are trying to [...]

Winning over HOA’s to win their lawn care bids.

If you want to land large commercial lawn care mowing bids, you can play by the normal rules. Call the home office, find the date to submit your lawn care bid. Go out to the property, review the area and then get your bid in. Cross your fingers all the while hoping you stood out [...]

Lawn care customer service and conflict resolution.

Do you find yourself overwhelmed at times when dealing with your lawn care customers? Are they each pulling and pushing you in different directions? Are you having a hard time keeping it all together and finding a way to grow? If so, consider these suggestions from an entrepreneur who’s family has been in business since [...]

Lawn care marketing plan and business growth.

The first couple of years after you get your lawn care business started can be a trying time. Sure you can make some money, but with this business as with many other industries, it takes time for you to build your customer base and grow. Here is a great example, from the Gopher Lawn Care [...]

Commercial liability insurance and lawn care mowing contracts.

Having the proper commercial liability insurance is an important step in taking on commercial lawn care customers but there is more to it than that if you want to land these contracts and keep everyone happy. It is fairly simple to know what amount of liability insurance you will need, simply ask them. Follow their [...]

Lawn care customer communication breakdowns.

Miscommunication with your lawn care customers can lead to a break down. Break downs in communication can lead to cancellation of mowing services. The steps you take to interact with your customers and keep them in the loop can keep them happy and lead to a long profitable relationship. But what happens when you don’t [...]

A kind gesture can help you gain more lawn care customers.

It’s amazing how a kind gesture can help really improve your relations with a lawn care customer and with such an improvement comes a lot of positive things your way. Word of mouth advertising is born this way. From a simple seed grows good will through out your community. Consider this discussion from the Gopher [...]

Lawn Care Business Tips, Tricks, & Secrets book ranked #1 best seller on Amazon.

If you are looking for ways to better improve your lawn care business operations, order my book Lawn Care Business Tips, Tricks, & Secrets From The Gopher Lawn Care Business Forum & The GopherHaul Lawn Care Business Show. It’s available in paperback and has an electronic version for the kindle reader.
This book was ranked #1 [...]

New Book - How To Get Commercial Lawn Care And Snow Plow Customers.

I put this new lawn care business book, How To Get Commercial Lawn Care And Snow Plow Customers,  together because I know it can be so very difficult for newer lawn care, landscaping, or snow plow business owners to find out how to gain commercial customers. Do you just go in and knock [...]

Lawn care customer gives me a raise?

You never know how good or bad your lawn service is until you get feedback from your customers. Sometimes you have to ask them for it, sometimes they will give it away unsolicited. Amazingly enough, sometimes they will not only give you a positive unsolicited review, but they will also give you a raise as [...]

Getting the landscape customer involved can get you more work.

How important is it to get customers involved with landscape work when they show signs they are interested in doing so? Plenty important as we will see from this discussion on the Gopher Lawn Care Business Forum. Once you get the landscape customer involved at the job site, more work tends to come your way. [...]

How my lawn care business has grown by 100% in 3 years.

Everyone is looking for ways to grow their lawn care business and there are many ways to do it. One lawn care business owner shared with us a simple tip on how he has been able to grow his lawn care business over 100% in 3 years. His method is simple, he shows his customers [...]

How goodwill can go bad.

From time to time we will talk on The Gopher Lawn Care Business Forum about goodwill. In a recent discussion, one lawn care business owner was asking how much he should charge an elderly customer to install a new mail box post. Almost everyone that responded to the question said to do it for [...]