Always follow up after you submit a lawn care estimate.
Once you are contacted by a potential client and meet with them to bid on their property, you aren’t done yet. Remember to always follow up. This applies to both commercial and residential lawn care customers.
Kim asked “I was just wondering after someone calls you for a lawn care estimate and you go out meet with them, and then submit a bid, do most of them let you know if you didn’t get the job or just kinda blow you off.”
Tom answered “A few things will probably happen:
3. Or they say “I will have to talk it over with my husband/wife.” Nine times out of ten when someone says that, you probably will not get the bid. Now they will either call you back and tell you yes or no, or will not bother calling at all. I recommend that after a few days to give them a call up and ask them if they had any questions in regarding the bid. It helps get the ball rolling again.”
Kim then asked “Okay how about commercial accounts, when they are excepting bids and say were not deciding until the middle of March. Should I call them back then or just hope to hear from them and if I didn’t get it will they call and tell me. Or just let it go?”
Tom said “If you haven’t heard anything after a while, then I would follow up with a phone call and even perhaps a letter.”
Steve followed up by saying “I’m with Tom, follow up. Sometimes they want to see how interested you are and that just might make the deal for you.”
Following up with clients is a great way to improve your chances of landing the lawn care bid. Use your call as an opportunity to go over any questions they might have or any sticking points and close the sale. You can join in on this discussion further at the Gopher Lawn Care Business Forum.
Listen to this GopherHaul Lawn Care Business Podcast.
Or watch GopherHaul on youtube.
